1. How do I qualify for free DHL Express shipping? To qualify for free DHL Express shipping, simply accumulate spending of $350+ worth of stored orders within 12 months.
2. How fast is DHL Express? The fastest our clients have received their package is 20 hours within Asia. For the USA, United Kingdom and the rest of Europe, it is normal to receive the package within 2 to 4 days excluding Saturday and Sundays. Note that it is possible to have delays based on the ground situation in the destination country.
3. If I keep bulk, will it ship for free? No. Bulk will require an additional fee. You can refer to the help desk for the fee table.
4. How often do you ship? We ship every Monday, local time (unless it lands on a public holiday)
Requests for shipping on Mondays are cut at the end of every preceding Thursday's stream
Our Break Options allow you greater flexibility and enhances your break experience with us. You have full control over what you want to keep or discard, at any time. Live break products that do not have Break Options automatically default to keeping everything.
1. Higher rarity only (NTR, PTR, MR, ZR, SP etc) Collectible Series such as Goddess Story, Naruto Collection, Demon Slayer Collection etc have a base rarity of R (the equivalent of a common card in official TCG). Only keep cards better than SSR
2. No duplicate SSR / SR / R + Higher rarity Keep all cards better than SSR Keep 1 copy of all SSR / SR / R cards
3. Everything (+shipping) All cards are kept Will require additional shipping, calculated on shipping request
4. Master Set (requires binder, +shipping) We will organize a binder for the set of your choosing. There will be one copy of each card in the binder Any duplicate Rare holo / reverse holo or better rarity cards will be packaged as an ordinary break and sent to you Binders can ship at any time even if not completed Note that binders will be charged an additional shipping fee. The fee applies only to the binder and excludes the cards of the master set
1. I purchased a break order, but I am not able to join the stream immediately. Will my order be done? If you did not leave specific instructions in the notes to open the order without your presence, the order will remain in queue until you are able to join the stream.
2. Can I ask for and keep pack art and box art? Yes, absolutely.
3. What do you do with the bulk? All bulk are packed into boxes and accumulated before we donate them to local charities. Since inception, we have donated approximately 200,000 cards to Po Leung Kuk and Crossroads Foundation (as of May 2022)
4. I see some people being able to jump the queue, why is that? The instances where this may apply - - Preorders take priority over live stream orders. If a client who has a preorder joins the stream, they have the option of opening their order following the completion of the current break. - Clients who have ordered during the live stream and are queued but did not join the stream until much later
