Skip to content
Discord
United States USD

Reminder on our policy for undelivered and returned mail

on

Although there has only been a very small number of undelivered and returned packages, we felt we should post a reminder with regards to our policy in dealing with this situation.

Any and all packages that were not successfully delivered and returned / not picked up at the post office and returned, require us to settle a return fee upon collection. 

In this instance, regardless of the method of shipping used (free or paid Standard / Expedited / DHL), if the customer would like us to resend the package, they will be required to pay the costs for the following -

  • Fees paid by us to the postal service or DHL in order to claim and collect the package
  • Postage to resend the package
  • +10% handling fee

In order to avoid incurring these costs on undeliverable mail, customers are advised to fill in the correct shipping information on their account page or at checkout.

Thank you very much.

    Related Posts

    August 21, 2022
    FedEx International Priority integration

    We are delighted to announce that we have now completed integration of FedEx live rates for International Priority for those...

    Read More
    May 02, 2022
    Battle League Season 1 Final Ranking

    Battle League Season 1 has ended. Players may begin to post their draft picks in the order of their league...

    Read More
    Drawer Title

    This website uses cookies to ensure you get the best experience on our website.

    Similar Products