HELP DESK

1. PayPal
2. Direct transfer of $ADA - please contact us

Products purchased and opened live on stream are non-refundable and non-returnable. All sales are final.
You can view our complete Refund Policy here.

Yes, you can. Preorders can be found here.
Please take note of the release dates before purchasing.

(Applicable for new releases that have not yet been posted on discord. Pre-orders taken on discord will be fulfilled as previously processed.)

If you have any questions, please contact us at cs@rappcollect.com

You have 1 hour from the time the payment is made to cancel your preorder. 
Please refer to our Refund Policy

After 1 hour, we will be unable to cancel your preorder. As we go through a process to lock a reservation with our supplier, once this window has passed we are no longer able to reverse the reservation. 

No. Our shop is strictly in USD. Any refunds issued will also be in USD and converted to your local currency by your payment provider. Please note that we have no control over the currency conversion rates at the time of the refund.

For our full policy, click here.

https://forms.gle/qwUNeBsVUJ9MJgT8A

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Upfront payment is required for all submissions. Use our link paypal.me/rappcollect
Please indicate in the notes section SET - CARD NUMBER - RARITY that payment was made for.

Yes.
We use SF Express to send packages, free of charge for orders over $100 USD. Larger items such as collectibles, may require an additional fee.

Yes.
We are able to ship to most countries worldwide via Expedited Airmail, DHL Express or FedEx International.
We are currently unable to ship to Mexico, Brazil, Ukraine, Russia, UAE and countries in the Middle East.

SHIPPING DURING COVID-19

Standard airmail via postal services are currently suspended as of 1 January 2022.

Please note that delivery times are indicative only. Packages may experience a longer transit time based on COVID-19 restrictions in the destination country.

AVAILABLE SERVICES

The following table describes available services as of June 2022.

* this service may not be available for some countries once weight exceeds 2.0 kg

SHIPPING ENQUIRIES

If your orders do not qualify for free shipping and you are ready to ship, contact us and we will provide you a quote based on the available shipping services.

If you have other shipping questions, please contact us.

We offer free shipping on select products.

If your package does not qualify for free shipping, you may contact us for a shipping quote.

For an extra fee, you may add these items to ship with a package qualified for free shipping. 
To reduce your shipping cost, some items are calculated pro-rata 

Updated 14 June 2022

* some countries may not be available as a shipping destination

If your package does not qualify for free shipping, you may contact us for a shipping quote.

Yes.
Expedited Airmail, DHL Express and FedEx International shipments all come with tracking numbers.
Tracking numbers will be sent via email.

No.
Please make sure your shipping address is correct before requesting shipping. We will not be responsible for undelivered mail due to incorrect information.

A live break is an online event where items (trading card game packs, collectibles, etc) purchased by customers are opened live on stream in front of an online audience.

You can watch past broadcasts of our live breaks on twitch.tv/rappcollect. Click Follow to be notified when we next go live so you can join in on our live stream! 

You can also find our schedule here.

Break Options are a unique feature of Rapp Collect. 
Our customers have total control over what they can choose to keep from their personal, group or PVP break(s).

Yes.
To qualify, you must have an accumulated spend of $350+ USD in stored orders with us within 12 months.

Bounties are valuable cards pulled from breaks with us that you can claim bonus LP for.
To qualify as a bounty, the card must be valued over 5,000 Japanese Yen as referenced in yuyu-tei.jp

Qualified bounties can be claimed here.
Verified bounties will receive 2% of the card value displayed on yuyu-tei. Please follow the instructions when claiming a bounty.

No.
As we can store your breaks for up to 12 months from the order date, you have full control over how quickly you reach the free shipping tier.

We collect all bulk that our customers decide not to ship, into boxes.
These boxes are then donated to local charities that oversee orphanages or organizations that care for underprivileged children.

There are several ways. You can choose to use any one of the following -

1. Email us
2. Join us on discord and post in the "request shipping" channel
3. Message us on Instagram
4. Fill in this form

We offer two reward programs.

Loyalty Program
Referral Program

1. Open an account, it's free!
2. Before making purchases, make sure you are logged in. For every $1 spent, you will receive 1 LP (loyalty point).
3. Accumulate LP to redeem discounts and items through the Rewards dashboard.
4. Member tiers are upgraded based on accumulated spend. Each tier provides an LP multiplier increasing the number of LP accumulated for every $1 spent. 
5. The Rewards dashboard will indicate how close you are to reaching the next tier.

Top tip:
Following us on social media (Instagram, Twitter) rewards points

No.
If there is no account activity for 90 days, the LP in the account will expire. However, the membership tier will never downgrade and it will never expire.

Your friend gets $10 USD off their first order (minimum order $50 USD)
On successful order, you get 10% off your entire cart (no minimum)

You can find the referral code in the Rewards dashboard under the column "Earn Loyalty Points"

Terms of Service
Refund Policy
Shipping Policy
Privacy Policy