We're here to guide you and build trust every step of the way.
Standard methods:
Available based on region:
Discord orders/pre-orders:
We work with official distributors and suppliers of toys and trading card games across Asia in order to meet the demand for our product offerings and to ensure that the products we have on offer are genuine.
In some cases where Asia distribution is unable to meet the demand for supply, we may tap into our network of trusted businesses to meet our needs.
For our own line of products (card case, TCG accessories and supplies), these are designed in-house and carry the brand Rapp Collect.
Factory sealed products with paid shipping:
Orders from Live Breaks:
If you don't have Discord, you may download the app to your phone, desktop or browser so that you can join our server. It is free to use and will give you access to some early bird products and prices.
If you do not wish to use the app, you may still reach us through our social media, email or via Whatsapp on +852-9176-9728.
Products purchased and opened during the live stream and non-refundable and non-returnable. All sales are final. You can view our complete Refund Policy here.
When ordering factory sealed products to ship, please make sure an appropriate shipping method is selected.
Available pre-orders can be found here on the site or on our Discord server.
For international and local customers, the available payment methods are as follows:
For customers based in Hong Kong, the following options are additionally available:
Customers transacting through WISE, PayMe or FPS are eligible for a discounted price on early bird orders.
No, there is no need to pay the full amount after making a reservation. However, there are conditions.
An invoice will be sent once product allocations are confirmed. We are usually informed of allocations 1 to 3 weeks before the release date.
For reservations with deposits that cannot be fulfilled due to allocation shortage, a full refund of the deposit will be made at the time the allocations are confirmed.
Any refunds issued will be in the same currency paid in and converted to your local currency by your payment provider. Please note that we have no control over the currency conversion rates at the time of the refund.
Yes, absolutely!
We understand the difficulties in securing product from large distributors and suppliers during the early stages especially when starting out as a sole proprietor or a small business, we have been through that. If you're in the market looking for supply, contact us and let's get a conversation going on how we can help you. You can send us an email at sales@rappcollect.com or via Whatsapp on +852-9176-9728.
Yes, we can offer wholesale prices for our card cases with a minimum order quantity. Please send us an email at sales@rappcollect.com or via Whatsapp on +852-9176-9728 with your enquiry.
We ship to most major countries around the globe. If by chance your country is not available at checkout, please contact us at cs@rappcollect.com
Courier services
Expected delivery time
* service may not be available to all countries
Shipping for factory sealed products
Consolidated orders through Live Breaks
Shipping within North and Southeast Asia
Shipping to the US, Canada, United Kingdom and Europe
Shipping to the Middle East, Australia and New Zealand
Yes. Tracking will be provided for all packages.
Shipments through FedEx International Priority will receive progressive tracking updates via email.
Please make sure your shipping address is correct before requesting shipping. As we are unable to change the shipping details after the package is in transit, we will not be responsible for undelivered or returned mail due to incorrect information.
Returned mail items will incur new postage costs and an additional 10% fee for repackaging and handling.
Loyalty Program
Referral Program
New users will begin their journey with us at the base level of 'No Tier'. The more you shop with us, the progressively higher your tier will be. In return for your loyalty, we reward you with higher points multiplier to increase the efficiency of gaining loyalty points through regular purchases.
There are currently five tiers.
Membership tiers currently do not expire. That is what is unique to our system! We understand that you may want to take a break from the hobby from time to time, but we know you'll appreciate being able to pick up where you left off when you return!
Loyalty Points expire after 90 days of zero account activity. An email reminder will be sent before they expire, so please make sure your details are up to date!
A live break is an online event where products - such as trading card game packs, collectibles etc - purchased by customers are opened in view of an online audience. Live break unboxings was born in the mid-2000s and has steadily grown until 2019 when it experienced its massive growth.
Break options are a unique feature of Rapp Collect. Traditionally, most breakers would only provide limited choices - keep bulk, or without bulk. We looked to offer more flexibility to our customers based on their level of experience in the hobby.
For a more comprehensive description, head over to our TCG landing page.
Bounties are valuable cards pulled from breaks with us that you can claim bonus LP for. To qualify as a bounty, the card must be valued over 10,000 Japanese Yen as referenced in yuyu-tei.jp or dorasuta.jp (for TCGs not listed on yuyu-tei)
Qualified bounties can be claimed here. Verified bounties will receive 3% of the card value for Japanese cards displayed on yuyu-tei. Non-Japanese versions will be awarded points equivalent to 75% of the Japanese card value listed. Please follow the instructions when claiming a bounty.
Some TCGs may not be available on yuyu-tei.jp. In this instance, please refer to the item's product page for an alternative link to a price list if available.
Not at all! We offer free storage for live break orders for up to 12 months to give our customers the flexibility to choose the speed at which they reach the minimum to qualify for free shipping.
* only applies to Asia, US, Canada, Europe and United Kingdom
There are several ways you can contact us once you are ready to ship. If for any reason you have yet to qualify for free shipping but would like to ship anyway, do get in touch and we will quote you!
Yes. Grading services are offered to:
No. The reason we only offer this to our live break customers is because we offer a comprehensive service that includes:
Although clients request to grade, if the cards do not pass the preliminary inspection, we will not encourage them to submit these candidates for grading. This service is simply an added benefit to being one of our valued customers.
Currently, we submit to:
Payment is due and will be invoiced once the grading company has billed us for the submission.
