HELP DESK
General Help
1. PayPal
2. Direct transfer of $ADA - please contact us
Products purchased and opened live on stream are non-refundable and non-returnable. All sales are final.
You can view our complete Refund Policy here.
Yes, you can. Preorders can be found here. Please take note of the release dates before purchasing.
For Discord exclusive preorders, join us by scanning the QR code below.
If you have any questions, please contact us at cs@rappcollect.com
No. Our shop is strictly in USD. Any refunds issued will also be in USD and converted to your local currency by your payment provider. Please note that we have no control over the currency conversion rates at the time of the refund.
For our full policy, click here.
For bulk product enquiry, please contact us at sales@rappcollect.com
While we are unable to offer wholesale prices, we are able to offer products competitive to retail prices. If you are -
- a new TCG shop owner,
- a social media TCG breaker,
- using a middleman or an agent to purchase your goods through,
- or looking for product diversity,
- contact us to find out how we can help you and your business.
Yes. Sealed products can be purchased by selecting Option [E] on the product page and proceeding to checkout as normal. Shipping rates are immediately available.
Option [E] indicates to us that the order is not intended for Live Break. These order types will be shipped within 48 hours of payment confirmation.
Important:
If you intend to purchase a sealed booster box of any TCG, make sure to order the correct number of packs found in the box. We do not open boxes in advance to add to pack inventory. All of our boxes remain sealed until a single pack order is processed.
Most common specification examples:
Japanese Weiss Schwarz booster box = 16 packs / box
Japanese Pokemon booster box = 30 packs / box or 20 packs / box (please make sure to check the appropriate set)
Japanese ReBirth For You booster box = 10 packs / box
Shipping
We ship worldwide via FedEx International Priority. If you plan to do live breaks and cannot find your destination country in the shipping table, please contact us. For products that are to be shipped sealed in their original packaging, shipping is calculated automatically at checkout.
| Service | Standard delivery (working days) | Description | Status | Tracking |
|---|---|---|---|---|
| Standard Airmail* | 7 to 14 | Day 1 starts after package has left Hong Kong | Can be fulfilled either by Registered Mail or e-Express | Yes |
| Expedited Airmail** | 4 to 16 | Day 1 starts after package has left Hong Kong | Limited to no service for certain countries | Yes |
| FedEx International Priority | 2 to 4 | Door to door | Deliveries to Oceania is extended to 4 to 7 working days | Yes |
| Local SF Express Delivery | 1 | Door to door | Recipients living in buildings with confirmed COVID cases may be required to pick up the package at the nearest SF Station. SF Express will notify the recipient. | Yes |
* this service may be suspended for some countries
** this service may not be available for some countries once weight exceeds 2.0 kg
SHIPPING ENQUIRIES
If your orders do not qualify for free shipping and you are ready to ship, contact us and we will advise you on the most cost efficient method based on the available shipping services.
| Product | Accumulate spend in USD | Shipping method | Cost | Condition | Standard delivery (working days) |
|---|---|---|---|---|---|
| (1) Live breaks Destination 1 USA, Canada, Mexico, United Kingdom, Europe, North and South Asia, UAE, Saudi Arabia, India Destination 2 Oceania (Australia, New Zealand, other islands) | $250 (Dest. 1) $350 (Dest. 2) | FedEx International Priority | Free | Break option [A] or [B] only. Break option [C] or [D] can ship for an additional fee. | 2 to 4 |
| (2) Graded slabs, Single cards, Deck sleeves, Accessories Destination 1 USA, Canada, Mexico, United Kingdom, Europe, North and South Asia, UAE, Saudi Arabia, India Destination 2 Oceania (Australia, New Zealand, other islands) | $250 (Dest. 1) $350 (Dest. 2) | FedEx International Priority | Free | Graded slabs refer to slabs purchased through Rapp Collect. PSA return slabs must be less than 10 to ship out at no charge. | 2 to 4 |
| (3) Level 2 Card Case | $198 | Expedited Postal Service | Free | Service is currently unavailable due to lack of flight conveyance. Please contact us for shipping via FedEx International Priority. May be combined with (1) and (2) for reduced shipping. Contact us. | 6 to 16 |
| Any combination of | Destination | Ship via | Fee in USD | Notes | Standard delivery (working days) |
| (4) Break option [C] Break option [D] Break option [E] (if combining) Magazines Collectible displays or toys* Binders More than 10 PSA return slabs | USA Canada Mexico | FedEx International Priority | $19 | Per KG. Where necessary, we may split up packages based on size, at no extra cost beyond the fees due based on the combination. | 2 to 4 |
| United Kingdom Europe | FedEx International Priority | $24 | Per KG. Where necessary, we may split up packages based on size, at no extra cost beyond the fees due based on the combination. | 2 to 4 | |
| North and South Asia | FedEx International Priority | $9 | Per KG. Where necessary, we may split up packages based on size, at no extra cost beyond the fees due based on the combination. | 2 to 4 | |
| Oceania | FedEx International Priority | $25 | Per KG. Where necessary, we may split up packages based on size, at no extra cost beyond the fees due based on the combination. | 4 to 7 | |
| UAE Saudi Arabia | FedEx International Priority | $25 | Per KG. Where necessary, we may split up packages based on size, at no extra cost beyond the fees due based on the combination. There may be import restrictions on magazine and collectible display types. | 4 to 5 | |
| India | FedEx International Priority | $15 | Per KG. Where necessary, we may split up packages based on size, at no extra cost beyond the fees due based on the combination. | 4 to 5 |
*for larger items, the weight recorded will be based on volumetric weight.
If your package does not qualify for free shipping, you may contact us for a shipping quote.
Yes. All of our shipments will have a tracking number provided. Our shipments through FedEx will automatically notify you via email once the package passes through different stages during transit. Notification types include -
Pickup
Tendered
Exception
Estimated Delivery
Delivery
For packages sent through the national postal service, the package can be tracked through your post office's tracking tool once the package has departed Hong Kong.
No. Please make sure your shipping address is correct before requesting shipping. We will not be responsible for undelivered mail due to incorrect information.
Live Breaks
A live break is an online event where items (trading card game packs, collectibles, etc) purchased by customers are opened live on stream in front of an online audience.
You can watch past broadcasts of our live breaks on twitch.tv/rappcollect. Click Follow to be notified when we next go live so you can join in on our live stream!
| Day | Time (HKT) |
|---|---|
| Tuesday | 9.00am |
| Thursday | 9.00am |
| Friday | 9.00pm |
| Sunday | 9.00pm |
Break Options are a unique feature of Rapp Collect.
Our customers have total control over what they can choose to keep from their personal, group or PVP break(s).
A general rule of thumb -
Option [A] will grant bonus Loyalty Points per item ordered
Options [A] and [B] will not require any additional shipping fees (provided the minimum required has been met)
Options [C] and [D] will require additional shipping fees. Please refer the shipping table.
Bounties are valuable cards pulled from breaks with us that you can claim bonus LP for.
To qualify as a bounty, the card must be valued over 5,000 Japanese Yen as referenced in yuyu-tei.jp
Qualified bounties can be claimed here.
Verified bounties will receive 2% of the card value displayed on yuyu-tei. Please follow the instructions when claiming a bounty.
Some TCGs may not be available on yuyu-tei.jp. In this instance, please refer to the item's product page for an alternative link to a price list if available.
No. As we can store your breaks for up to 12 months from the order date, you have full control over how quickly you reach the free shipping tier. However, please bear in mind that there will be no reminders before or after the 12 month period. It is your sole responsibility to keep track of your purchase dates. An easy way to do so would be to login to your Shopify account with us and check your order history.
We collect all bulk that our customers decide not to ship, into boxes.
These boxes are then donated to local charities and organizations that oversee orphanages and/or distribute toys to children of low-income families.
| Bulk from | Donated to |
|---|---|
| March 2021 - August 2021 | Po Leung Kuk |
| September 2021 - February 2022 | Crossroads Foundation |
| March 2022 - July 2022 | Green Toysland |
Reward Programs
We offer two reward programs.
Loyalty Program
Referral Program
1. Open an account, it's free!
2. Before making purchases, make sure you are logged in. For every $1 spent, you will receive 1 LP (loyalty point).
3. Accumulate LP to redeem discounts and items through the Rewards dashboard.
4. Member tiers are upgraded based on accumulated spend. Each tier provides an LP multiplier increasing the number of LP accumulated for every $1 spent.
5. The Rewards dashboard will indicate how close you are to reaching the next tier.
Top tip for bonus points:
- Follow us on social media (Instagram, Twitter)
- Leave us a review
No, membership does not expire. However, if there is no account activity for 90 days, the LP in the account will reset. If you're a member and have come back after some time off, you'll be pleased to know that your membership tier will remain the same.
Your friend gets $10 USD off their first order (minimum order $50 USD)
On successful order, you get 10% off your entire cart (no minimum)
You can find the referral code in the Rewards dashboard under the column "Earn Loyalty Points"