HELP DESK

1. PayPal (Goods and Services)
2. Most major credit cards (MasterCard, VISA, JCB, Maestro, UnionPay)
3. WeChat Pay, Alipay HK, FPS
4. PayNow (Singapore)
5. Bank transfer to a local account (via online banking or WISE) - applicable only for Discord preorders and for the following regions:

United States
Canada
United Kingdom
Europe
Singapore
Australia

Products purchased and opened live on stream are non-refundable and non-returnable. All sales are final.
You can view our complete Refund Policy here.

We are currently unable to offer Pokemon products at bulk prices. For other product enquiries, please contact us at sales@rappcollect.com

Preorders can be found here. Please take note of the release dates before purchasing.

We will ship preordered products within 2 business days after we receive them. Please take note of the different shipping methods. Products and orders received on Friday HKT will ship the following Monday HKT.

- Air registered mail (only available for US, Canada, United Kingdom and Singapore buyers) - Delivery can take up to 3 weeks.
- FedEx International Priority - 2 to 4 business days worldwide.

For Discord exclusive preorders, join us by scanning the QR code below.

If you have any questions, please contact us at cs@rappcollect.com

Payment options for preorders through Discord
1. PayPal (Goods and Services)
2. Bank transfer to local account - available only for the following regions:

United States
Canada
United Kingdom
Europe
Singapore
Australia

Alternate method will be offered on the invoices once products are on the way to us.

No. Our shop is strictly in USD. Any refunds issued will also be in USD and converted to your local currency by your payment provider. Please note that we have no control over the currency conversion rates at the time of the refund.

For our full policy, click here.

If the product requries a Break/Ship Option, please select Option [E] before adding the items to cart. Select Air registered mail* or FedEx International Priority at checkout and complete the payment process.

Option [E] indicates to us that the order is not intended for Live Break.

Important:
Orders that have Option [E] selected as a Break/Ship Option but did not pay shipping at checkout will be cancelled without prior notice. You are welcome to order again, please complete the checkout process by selecting Air registered mail* or FedEx International Priority.

* only available for buyers in the US, Canada, United Kingdom and Singapore. Delivery can take up to 3 weeks.

We ship to most major countries via FedEx International Priority. If you plan to do live breaks and cannot find your destination country in the shipping table, or the shipping option to your country is unavailable, please contact us. For products that are to be shipped sealed in their original packaging, shipping is calculated automatically at checkout.

e-Express (Post Office)

- Includes 4 tracking points, online enquiries only 
- Low cost
- Max weight 1.5 kg
- Can take up to 3 weeks to deliver
- Only available to US, Canada, United Kingdom, Singapore and Australia based buyers

Air registered mail (Post Office)

- Includes partial tracking service (1)
- Low cost
- Requires signature on delivery
- Max weight 1.5 kg
- Can take up to 3 weeks to deliver
- Only available to US, Canada, United Kingdom, Singapore and Australia based buyers

Speedpost Standard (Post Office)

- Includes full tracking service that can be checked online
- 3 to 7 business days delivery depending on the destination
- Ships to most countries worldwide

FedEx International Priority

- Includes tracking and notification services
- 2 to 4 business days delivery (2)
- Ships to most major countries
- Heavy shipments from 21 kg benefit from a better rate per kg

SF Express

- Local deliveries only
- 1 to 2 business days delivery

(1) Air registered mail further information direct from the Hong Kong Post "Points to Note".
(2) Delivery to Oceania is extended by 4 to 7 days.

If have Live Break orders in storage that do not qualify for free shipping and you are ready to ship, contact us for a shipping estimate.

Regular orders / Non-live break

- If the product requries a Break/Ship Option, please select Option [E]
- At checkout, select a shipping method via the post office or FedEx International Priority
- Complete the checkout process
- We will ship within 2 business days. Orders received on Friday HKT will ship on Monday HKT.

* only available for buyers in the US, Canada, United Kingdom and Singapore

Live break orders

Destination 1: US, Canada, United Kingdom, Europe, Asia

Destination 2: Australia, New Zealand

If your package does not qualify for free shipping, contact us for a shipping estimate.

Yes. All of our shipments will have a tracking number provided.

FedEx International Priority

Our shipments through FedEx will automatically notify you via email once the package passes through different stages during transit.

Air Registered Mail

For packages sent through the post office via Air Registered Mail, the destination postal service provider will be responsible for updating the tracking on the package's progress once it has departed Hong Kong. The current estimated time of delivery for Air Registered Mail is 3 weeks. Please allow additional time for delivery to account for increases in inbound packages to your country (e.g. holiday season, sale season etc).

You may check the status of the package within Hong Kong through the link below.
https://webapp.hongkongpost.hk/en/mail_tracking/index.html

No. Please make sure your shipping address is correct before requesting shipping. We will not be responsible for undelivered or returned mail due to incorrect information. 
Returned mail items will incur new postage costs and additional 10% fee for repackaging.

E.g.
If new postage is $30, the total amount due to resend the returned package will be -
$30 x 1.1 = $33

A live break is an online event where items (trading card game packs, collectibles, etc) purchased by customers are opened live on stream in front of an online audience. You can catch us live on www.twitch.tv/rappcollect

Due to the controversies surround the platform Kick.com, we have suspended our live stream schedule there.

Schedule table:
Note that days and times indicated are in HKT (Hong Kong time) or UTC+8.

Break Options are a unique feature of Rapp Collect. 
Our customers have total control over what they can choose to keep from their personal, group or PVP break(s).

A general rule of thumb -

Option [A] will grant bonus Loyalty Points per item ordered
Option [A] and [B] will not require any additional shipping fees (provided the minimum spending required has been met)
Option [C] and [D] will require additional shipping fees. Please refer the shipping table for rates relevant to your country.
Option [E] is for shipping sealed products. These will not be opened live. Shipping must be paid during checkout.

Important:
If Option [E] is selected but shipping is not paid at checkout, we reserve the right to cancel the order.
To avoid unnecessary delays in processing your purchase, please make sure a shipping method is selected and paid for.

Bounties are valuable cards pulled from breaks with us that you can claim bonus LP for.
To qualify as a bounty, the card must be valued over 5,000 Japanese Yen as referenced in yuyu-tei.jp

Qualified bounties can be claimed here.
Verified bounties will receive 2% of the card value displayed on yuyu-tei. Please follow the instructions when claiming a bounty.

Some TCGs may not be available on yuyu-tei.jp. In this instance, please refer to the item's product page for an alternative link to a price list if available.

No. As we can store your breaks for up to 12 months from the order date, you have full control over how quickly you reach the free shipping tier.
However, please bear in mind that there will be no reminders before or after the 12 month period.
It is your sole responsibility to keep track of your purchase dates.
An easy way to do so would be to login to your Shopify account with us and check your order history.

There are several ways. You can choose to use any one of the following -

1. Email us
2. Join us on discord and post in the "request shipping" channel. We will tag you in the weekly schedule.
3. Or you can fill in this form

We offer two reward programs.

Loyalty Program
Referral Program

1. Open an account, it's free!
2. Before making purchases, make sure you are logged in. For every $1 spent, you will receive 1 LP (loyalty point).
3. Accumulate LP to redeem discounts and items through the Rewards dashboard.
4. Member tiers are upgraded based on accumulated spend. Each tier provides an LP multiplier increasing the number of LP accumulated for every $1 spent. 
5. The Rewards dashboard will indicate how close you are to reaching the next tier.

Top tip for bonus points:
- Follow us on social media (Instagram, Twitter)
- Leave us a review

No, membership does not expire. However, if there is no account activity for 90 days, the LP in the account will reset. If you're a member and have come back after some time off, you'll be pleased to know that your membership tier will remain the same, meaning you will continue to enjoy the same points multiplier as before!

Your friend gets $10 USD off their first order (minimum order $50 USD)
On successful order, you get 10% off your entire cart (no minimum)

You can find the referral code in the Rewards dashboard under the column "Earn Loyalty Points"

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Refund Policy
Shipping Policy
Privacy Policy