Help Desk

Help Desk - General


Help Desk - Ordering


Help Desk - Shipping


Help Desk - Rewards


Help Desk - VIP Tier

VIP Tier

Help Desk - Live Breaks

Live breaks

Help Desk - Pre-order


Help Desk - Grading


Help Desk - Bulk Buy

Bulk buy

Help Desk - Shop Policy

shop policy


Standard methods
◆ Most major credit cards (MasterCard, VISA, JCB, Maestro, UnionPay)
◆ PayPal

Available based on region
◆ PayNow
◆ WeChat Pay
◆ Alipay

Discord preorder exclusive
◆ WISE (


Available pre-orders can be found here. Please take note of the release dates before purchasing.

◆ Pre-ordered products will ship within 2 business days of availability.
◆ Please make sure to select and pay for the appropriate shipping method to avoid delays.
◆ If you have any questions, please contact us at


We ship to most major countries via FedEx International Priority. If your destination country is unavailable, please contact us.

While we do offer alternative shipping methods via the post office, please note that due to weight limitations, we can only ship packages less than 2 kg using regular postal services.


There are two ongoing reward programs.
◆ Loyalty Program
◆ Referral Program

Loyalty Program

First step is to open an account, it's free!
Before making purchases, make sure you are logged in.
For every $1 spent, you will receive 1 LP (Loyalty Point). These can be accumulated to redeem discounts and items.
Member tiers are upgraded automatically based on accumulated spend. Each tier provides an LP multiplier giving more LP per $1.

Referral Program

Refer a friend and they receive $10 off their first order for a minimum order of $50
In return you as the referrer will receive 10% off your entire cart order (with no minimum)


Our VIP tiers are tied to the Loyalty Program.

New users will begin their journey with us at the base level of 'No Tier'. The more you shop with us, the progressively higher your tier will be. In return for your loyalty, we reward you with higher points multiplier to increase the efficiency of gaining loyalty points through regular purchases.

There are currently five tiers.
◆ No tier
◆ Silver
◆ Gold
◆ Platinum
◆ Diamond

At the highest tier, your multiplier will be 5x!


A live break is an online event where products - such as trading card game packs, collectibles etc - purchased by customers are opened in view of an online audience. Live break unboxings was born in the mid-2000s and has steadily grown until 2019 when it experienced its massive growth.


To-date, the best way (although not universally used by most) to get in on pre-orders with us is through Discord. Rapp Collect is still a small team, and often times the window of opportunity for pre-orders are very small, giving us little opportunity to update all the possible platforms with new products.

For products with slightly longer pre-order windows, you may find them in the Pre-Order page here on our site.

Alternatively, you may send us a message via Whatsapp on +852-9176-9728.


Yes, however we limit this service to our customers who do live breaks with us.


Yes. We can supply at competitive rates, please contact us at or message us on Whatsapp on +852-9176-9728.