FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
- Cryptocurrency via CoinPayments.net
- Direct $ADA and $ERG payments (contact us)
Do you ship internationally?
What are the available shipping options?
- Please refer to our Shipping page.
What happened to Standard and Expedited shipping?
- Please read the post office announcement about regular postal services.
Will I be able to track my package?
- Yes. All of our packages will have a tracking number by default.
Can I change my shipping address once my package is shipped?
- No. Shipping addresses cannot be changed after an order is processed or shipped. Please make sure your shipment details are correct before completing a purchase.
Is there free shipping?
- Yes. Check out our Shipping page.
If I order breaks for the live stream, can I keep my cards on hold if I plan to order more?
What are these Break Options on the product page?
- This is a unique feature of Rapp Collect. We try to put as much control of the breaks in the hands of our breakers. Learn more about break options here.
For how long can I store my break orders with you for?
- As of September 8 2021, we can store your break orders for a maximum of 12 months from the date the first order is stored. On expiration, the stored break orders will be disposed of.
What do you do with bulk that I decide not to ship?
- Good question! All cards that our breakers decide not to ship out is accumulated into boxes. Once we have a considerable amount, we donate them to different charities and orphanages. As an example, our accumulation from March 2021 to August 2021 were all donated to Po Leung Kuk Orphanage.
If I want to meet the free DHL Worldwide shipping, do I have to buy everything in one go?
- The advantage of accumulated spend is that it is not necessary to make one big purchase to meet it. You can accumulate the order value over several streams and still meet the target!
I'm ready to ship. What do I need to do?
- Contact us on discord. We have a channel to request shipping and a channel for shipping schedules - https://discord.gg/q4fKxYZcbz
- Contact us by email - firstname.lastname@example.org
- Use the !sendit command on our Twitch channel to be redirected
How long will it take?
- DHL Express takes around 24 hours within Asia, 48 hours to the UK and up to 4 days elsewhere in the world except public holidays. It may take an extra day or two during holiday seasons.
What about returns and refunds?
- Packs purchased for breaks on the live stream are non-refundable once opened. All sales are final.
- For other products, please refer to our Refund Policy.