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HELP WITH ORDERING

Ordering factory sealed products

When ordering factory sealed products to ship, please make sure an appropriate shipping method is selected.

  • Do not select "Add to Live Break".
  • Select a FedEx service
  • We will ship orders out within 2 business days and a tracking number will be provided.
  • Orders that do not have the appropriate shipping method selected and paid will not ship out and will be cancelled.

Top tip:

We are painfully aware of shipping costs for items shipping from across the globe. Our partnership with FedEx offers higher cost efficiency the heavier a package is. What this means is that buyers gain more value from shipping paid the heavier a package becomes.

For example

Ship 1 Weiss Schwarz Rose booster box to California, USA.
Approx. shipping is $39.
Total cost = $54 (booster) + $39 (shipping) = $93 for 1 box.

Ship 1 case (20 boxes) of the same product.
Case shipping is free*.
Total cost = $912 (20 boxes) = $45.60 per box.

* available during pre-orders only at this time

Pre-ordering new products

Available pre-orders can be found here on the site or on our Discord server.

  • Pre-orders come and go throughout the year. Some pre-orders are open months in advance prior to the release date with a window to order between a few days up to a month. We may not be able to list all available pre-orders on the site especially if the time frame to order is very short. For a complete list, please join us on Discord.
  • When ordering products on pre-order, please select and pay for a shipping method and note the release date. We will ship within 2 business days of receiving the products from our distributor.
  • Please note that in the event of an allocation shortage, we will refund the full amount paid for the respective products that cannot be fulfilled.
  • If you have any questions, contact us at cs@rappcollect.com or message us on Whatsapp on +852-9176-9728

For purchases in bulk, please contact us at sales@rappcollect.com.

How do we pay for pre-orders reserved through Discord?

For international and local customers, the available payment methods are as follows:

  • PayPal
  • WISE
  • Bank deposit (localized transfer)

For customers based in Hong Kong, the following options are additionally available:

  • PayMe or FPS

Customers transacting through WISE, PayMe or FPS are eligible for a discounted price on early bird orders.

I ordered through Discord. Do I pay after I make the reservation?

No, there is no need to pay the full amount after making a reservation. However, there are conditions.

  • Single (or few) box orders require no upfront payment
  • Case orders require a non-refundable $100 deposit for every case reserved and will be credited towards the balance payable on fulfillment. Order cancellations that occur beyond the order deadline forfeits this deposit and will be used to pay any stock penalties imposed on us for cancellation of delivery.
  • Customers ordering through Discord with no prior order history are required to deposit 50% of the order value as security.
When do we need to pay the balance for Discord pre-orders?

An invoice will be sent once product allocations are confirmed. We are usually informed of allocations 1 to 3 weeks before the release date.

For reservations with deposits that cannot be fulfilled due to allocation shortage, a full refund of the deposit will be made at the time the allocations are confirmed.

My pre-order was cancelled but my local currency is not in USD. Will I be compensated the difference in exchange rate?

Any refunds issued will be in the same currency paid in and converted to your local currency by your payment provider. Please note that we have no control over the currency conversion rates at the time of the refund.

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