Shop Updates

• Shop will now transact in HKD (changed from USD)
• Currency Converter fixed. You may view the shop in your native currency, but final transactions will still be in HKD.
• Products now reflect prices in HKD. If you see any errors, contact us.

Key Issue

• Shopify does not convert historical data when the transaction currency is changed.
• Our reward app is strongly linked to historical data to determine customer tiers.

Resolution

• Tier system has been revamped and is now based on lifetime earned points.
• Lifetime earned points are directly linked to the previous spending tiered system, which provides the best solution.
• VIP tiers have been expanded to accommodate adjustments with the recalculated data.
• With the recalculation, all existing customers will receive their new tier as well as bonus points proportionate to their level.

• Filters available on collection pages are now more structured.
• Customers can navigate with ease to find specific products based on type, language, or designation.

• Now clearly defined as line items. Customers should not expect any surprise charges upon delivery.
• Values are calculated automatically. Rates are sourced from the latest available import rules for the customer's country or region, including tariffs, VAT, GST, and other applicable taxes.
• This page provides more information on shipping, duties, and taxes.

• To maintain a balance between product offerings, services, and storage provided, the free shipping condition for all regions has been updated. A complete list of changes is available on this page under Live Break Orders > Free Shipping Condition.
• Shipping fees applicable to base cards, sealed TCG boxes, and non-TCG items have been updated to HKD.
• The condition to use Loyalty Points to discount consolidated shipping requests has been capped at 50% of the invoice value.

Storage Fees

• Storage fees now apply for orders stored after the 12-month free storage. Details are available on this page under Live Break Orders > Storage & Shipping Fees.
• Customers with orders in storage have a grace period of 90 days to request shipping before the storage fees accumulate.